Refund & Cancellation Policy
Last Updated: February 2026
Subscriptions
- Subscriptions are billed in advance on a recurring basis (e.g., monthly).
- You may cancel at any time through your account settings or subscription portal (if provided).
- Cancellation stops future billing but does not refund the current billing period.
Credits
Credits do not roll over month-to-month. Unused credits expire at the end of each billing period.
Credits have no cash value, cannot be transferred, and cannot be redeemed for money.
- Credits are consumed at the time a feature is used (e.g., itinerary generation or premium storage actions).
- Used credits are non-refundable.
Refunds
Refunds are generally not provided, except in limited circumstances such as:
- Duplicate charges or billing errors
- Service outages that prevent core paid functionality for a meaningful period
- Where required by applicable law
If a refund is approved, it will be issued to the original payment method.
Contact
For billing questions or help with cancellation, contact us at info@nearnature.org.